Returns & Exchanges

At UP THERE, we want you to be completely satisfied with your purchase, offering a 14-day window for returns on all full-priced items in their original, unworn condition. Please ensure all tags remain attached and footwear is returned within its original box to qualify for a refund or store credit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely pack your items in their original packaging, ensuring all designer labels, hangtags, and shoe boxes are included and undamaged.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

• 4.
  Quality Check & Refund

  Once our team inspects your return for quality compliance, we will process your refund or exchange within 3-5 business days.